Returns & Exchanges
At Nakama, we want your home to be a sanctuary of comfort and style. If you are not completely satisfied with your purchase, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the home goods you wish to return or exchange.
Prepare the Package
Carefully repackage your items in their original boxes with all protective padding to ensure fragile decor or furniture arrives back safely.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items for quality, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing